Refund policy
Return Policy
Last updated: January 1, 2025
IMPORTANT INFORMATION:
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Return window: 30 days
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Refund processing time: up to 8 days
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No restocking fees
If you are not satisfied with your order, please contact us. At Parke Original, customer satisfaction is our top priority. If you experience any issues related to shipping or the product itself, please reach out to us and our support team will be happy to assist you promptly.
HOW DO I RETURN AN ORDER (FULL OR PARTIAL)?
You may return your item(s) within 30 days of receiving your order. A full refund will be issued within 5 business daysafter we receive the returned item(s).
Return shipping costs are the responsibility of the customer.
RETURN PROCESS:
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Email us at support@parkeorigins.com to notify us of your return.
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Our customer support team will provide you with a return form.
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Send the item(s) back. Return shipping costs are paid by the customer.
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Refunds are processed within 8 days after we receive the returned item(s).
ORDER CANCELLATIONS:
Because order processing and shipping begin immediately after an order is placed, cancellations are not possible.
However, you may return your item(s) after delivery within the return window and receive a full refund.
DAMAGED ITEMS:
If you receive a damaged product, please contact us within 30 days and include a photo of the damaged item.
We will replace the item free of charge with the next shipment. If the item is still damaged after two replacement attempts, a full refund will be issued.
ISSUES AFTER USE:
For manufacturing defects or issues that occur after use, please contact us at
support@parkeorigins.com for further assistance.
INCORRECT ITEMS RECEIVED:
If you received the wrong item, please contact us at
support@parkeorigins.com and we will correct the issue at no cost to you.
FREQUENTLY ASKED QUESTIONS (FAQ) – RETURNS
How long do I have to return my order?
You have 30 days from the date you receive your order to return an item.
When will I receive my refund?
Once we receive and inspect the returned (undamaged) item(s), the refund will be issued to your original payment method. To speed up the process, please provide the return tracking number.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer. We recommend using insured shipping with tracking to avoid lost packages.
How can I contact you?
You can reach us via email at support@parkeorigins.com . We respond within 48 hours.
I received a defective item — what should I do?
Please email us a photo showing the defect so we can assist you as quickly as possible.